Cancellation Policy - Devonport dog training

Cancelling and rescheduling training sessions more than 24 hours before the session is without penalty. 

Cancelling and rescheduling individual training sessions 24 hours or less before the appointment is without penalty the first time a session is cancelled or rescheduled. If the same session is cancelled or rescheduled again less than 24 hours before the appointment, it will be subject to a rebooking fee of $20. Additional training sessions cannot be booked until the fee has been paid. 

If an individual session is not cancelled or rescheduled before the appointment time and the client is unable to proceed with the session, a missed appointment fee of $45 applies. Additional sessions cannot be booked until the fee has been paid. 

Cancelling and rescheduling pre-paid training sessions 24 hours or less before the appointment is without penalty the first time a session is cancelled or rescheduled. If the same session is cancelled or rescheduled again less than 24 hours before the appointment, the session will be forfeit. 

If a pre-paid session is not cancelled or rescheduled before the appointment time and the client is unable to proceed with the session, the session is forfeit. If any further pre-paid sessions are not cancelled or rescheduled before the appointment time, all remaining pre-paid sessions are forfeit. 

The pre-paid block of five training sessions must be used within 12 weeks. 

Exceptions to this policy may be made in extraordinary circumstances, as determined by Devonport Dog Training. 

Cancelling and rescheduling training sessions can be done via the link in the appointment confirmation email or by email through our contact page